FAQ

 

What types of products do you offer?

We offer a curated selection of unique wall art and innovative home accessories. Our product range includes eye-catching abstract canvas prints that enhance the aesthetic of your living space, as well as practical items like automatic toothpaste dispensers that simplify everyday tasks.

How can I ensure the quality of the products?

Our products are selected based on strict quality standards. Each item is designed to not only provide visual appeal but also functionality. We prioritize sourcing materials that are durable and reliable, ensuring that our customers receive high-quality items that meet their expectations.

What is your return policy?

We have a 30-day return policy, which allows customers to request a return within 30 days of receiving their item. To be eligible for a return, items must be in their original condition, unworn or unused, with tags attached, and in their original packaging. Proof of purchase is also required.

How long does shipping take?

Shipping times may vary based on the destination and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery can take anywhere from 5 to 14 business days depending on the shipping option chosen and the location of the customer.

Do you offer international shipping?

Yes, we offer international shipping to various countries. Shipping costs and delivery times may vary based on the destination. Customers are encouraged to check the shipping options available at checkout for specific details related to their location.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work towards a resolution, which may include a replacement or refund based on the circumstances.

Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please contact us for clarification.

How can I contact customer service?

You can reach our customer service team via email at yurmidnight@gmail.com. We are here to assist you with any inquiries or concerns you may have regarding our products or policies.